I’ve moved 34 times in my life. Yes, 34—from cross-town apartment upgrades to long-distance and even international moves. Generally, I don’t mind it, and over the years, I’ve become a great packer (even hired by my own sister to help her move!). I’ve picked up a lot of tips: put everything in similar-sized boxes, plastic-wrap anything that can’t be boxed, and take a picture of each box’s contents before sealing it. All this has made my moves pretty smooth—except for that one time moving from Oregon to NYC when my moving van caught fire, and I lost everything.
But even that wasn’t as bad as this last move.
I hired a moving broker, Imoving.com, to transport my half-full 5×5 storage unit from Oregon to Albuquerque. The salesperson convinced me it would be cheaper than renting a U-Haul and doing it myself. Since I was already in Albuquerque, ready to settle into my new home, it sounded perfect. I paid $2,006 and was assured my belongings would be picked up by October 7.
When they didn’t arrive, I called. “Oh, those movers canceled. We’ll find another,” they told me—without having informed me first. After more delays, my items were finally picked up on October 12, and my friend confirmed they’d been loaded safely onto the truck. I was told I’d get updates along the way. But a week later, after hearing nothing, I reached out only to learn that my things had just been moved an hour away to Salem, Oregon, where they were sitting in storage. Over the next few weeks, I was the one always calling for updates, and the promised delivery date of October 31 passed without a word from the company.
Then, on November 2, I got a call from a driver claiming he’d arrive in two to three hours and that I owed $1,100—on top of what I’d already paid. When I explained I’d paid in full, he said that covered only the pickup, not the delivery. After I argued, he hung up on me.
Eventually, I got a call from another rep, Ava, who asked me to text proof of my payment, which I did. She said the delivery would resume once everything was verified. The next day, after more silence, I was told they’d arrive at 1:30 p.m. They finally showed up at 3:30 and left everything in my garage—no further payment requested.
As I unpacked, I was glad to see my things including my favorite sculpture—except none of my tools were there. They did leave me one small, empty tool bag. My tools were of real value to me, especially for making updates to my new home. It’s a huge loss, and now I’m left without even a hammer to hang my pictures.
I’ll be updating my complaint with the Federal Motor Carrier Safety Administration and filing an insurance claim. But my advice? If you’re moving, if at all possible just do it yourself! You’ll always know where your belongings are and can avoid the chaos I just experienced.
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